Canberra Connect


Canberra Connect is an ACT Government initiative, enabling the community and businesses to deal with Government, through a single point of access.   This removes the need to interact with numerous Departments at a variety of different locations, websites, or telephone numbers.


  13 22 81


Belconnen;  Civic; 

Dickson;  Tuggeranong;  Woden

Canberra Connect's information and services can be accessed through the shopfronts;  internet;  or telephone, providing a single path to obtain information and services, without the need to understand the structure and workings of the ACT Government.


What is Canberra Connect?


Canberra Connect is an ACT Government initiative, that makes it much easier for you to access government services.


Whether you need to renew your car registration;  get a dog licence;  buy government publications;  or get information on a whole range of government programs…  chances are Canberra Connect can help.


There's one convenient phone number;  one website;  and five ACT Government shopfronts across Canberra.


Canberra Connect is 'citizen focussed'.    That means it's designed around your needs.    Canberra Connect will provide Canberrans and local businesses with improved service, and greater access and convenience, no matter which form of access you choose.


*     Canberra Connect Call Centre


You can call the Canberra Connect Call Centre, to access ACT Government services;  make payment transactions;  make enquiries;  and contact ACT Government agencies.


You can now conveniently:

renew your vehicle registration;

make a payment on your housing rent, tenant maintenance or land rent;

pay parking, traffic or speed camera infringement notices;

order a new or additional mobile garbage bin, and pay additional service fees;

make a payment on your Landfill commercial account;

renew your dog's registration;

book an ACT Forests camping site within the ACT

and lots more.    Payments can be made by using your Visa, MasterCard or Bankcard.


The Call Centre can also help with general enquiries for government agencies, or refer your enquiry to a specialist.


You can contact the Call Centre by dialling 13 22 81 (AUS)

or +61 13 22 81 (International).


The Call Centre will operate from 8 am - 8 pm Monday to Friday, and

9 am to 5 pm on Saturdays (Open most public holidays).


*     Government Shopfronts


Belconnen Shopfront

Ground Floor, Swanson Plaza
Swanson Court
Belconnen  ACT  2616
9am - 5pm Mon - Fri (excluding public holidays)


Civic Shopfront

Ground Floor, Eclipse House
197 London Circuit
Canberra City  ACT  2601

9am - 5pm Mon - Fri (excluding public holidays)


Dickson Shopfront

Ground Floor, Dickson Motor Registry
13 - 15 Challis Street
Dickson  ACT  2602

8.15am - 5pm Mon - Fri (excluding public holidays)


Tuggeranong Shopfront

Unit No 17 - 21
Homeworld Centre
Anketell Street
Tuggeranong  ACT  2900

9am - 5pm Mon - Fri (excluding public holidays)


Woden Shopfront

Ground Floor, Woden Library
Corner of Furzer and Corinna Streets
Phillip  ACT  2606

9am - 5pm Mon - Fri (excluding public holidays)


*     Internet


The Canberra Connect website is presented in two formats to cater for the different needs and technology of users.    Although the content is the same across the two versions, the amount of graphics and dynamics text varies.


A brief summary of each version is as follows:


  • Enhanced Site:    This site contains pop-up menu descriptions, java script, and a large amount of graphics.    This version has been optimised for Microsoft Internet Explorer v4+ and Netscape Navigator v4+.

  • Text Only Site:    This site contains minimal graphics, and presents material in plain text only.    This version of the site is compliant with the World Wide Web Consortium's (W3C) Content Accessibility Guidelines, and has been "Bobby Approved" for use by people with disabilities.


The website was developed to support all users.    This was achieved by adhering to industry standards and best practice, with respect to accessibility and usability.    The site addresses the requirements of the following documents:






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www.canberraconnect.act.gov.au